Subscription Policy
LAST UPDATED: 19 DECEMBER 2025
Welcome to Cahoots
We’re glad you’re here. Our subscription program is designed to provide good coffee for a good cause, without the hassle. This policy explains how subscriptions work, how billing and renewals are handled, and what to expect as a subscriber.
Subscriber Perks
Subscribers receive the following benefits:
- Subscriber pricing. Subscribers receive 20% off their first subscription order and all recurring subscription orders thereafter.
- Delivery schedule. Subscription orders ship on either the 1st or the 15th of each month, based on the option selected at checkout.
- Free shipping on qualifying subscriptions. Subscription orders of 3 pounds or more per month qualify for free shipping.
- Early access (coming soon). Early access to limited releases and small-batch coffees is planned for subscribers but is not yet active.
- Subscription flexibility. Subscribers may change their delivery date, coffee selection, or order quantity up to 72 hours before the scheduled shipment date.
Managing Your Subscription
Subscribers may manage their subscription through their account dashboard.
Up to 72 hours before a scheduled renewal, subscribers may:
- Change coffee selections
- Adjust quantities
- Add or remove items
- Pause the subscription
Subscribers will receive an automated renewal notification email several days prior to billing to allow time for changes or pauses.
Billing and Email Notifications
Subscribers will receive automated emails related to their subscription, including:
- A billing reminder approximately three days before payment is processed
- Notifications related to payment failures, if applicable
These notifications are intended to provide advance notice and allow subscribers to update billing information if needed.
Payment Failures and Retry Process
If a payment attempt is unsuccessful:
Once a subscriber’s account is charged and the payment fails, the bank will typically retry the same payment automatically within approximately 12 hours. This timing may vary depending on the subscriber’s financial institution and should be confirmed by the subscriber.
If payment failures continue, the subscription may be paused automatically.
If a subscriber experiences multiple payment failures or receives payment failure notifications, they are encouraged to contact Cahoots Coffee Co. if they have not already been contacted by us.
Auto-Renewal Terms
All subscriptions renew automatically according to the selected schedule.
To ensure uninterrupted service, subscribers are responsible for maintaining accurate and up-to- date payment information. If a payment cannot be processed, the subscription may be paused automatically until payment details are updated.
Subscriptions may be resumed by logging into the subscriber account and updating billing information.
Cancellations
Subscriptions may be canceled at any time prior to the renewal being processed.
Subscribers receive a renewal notification email in advance of billing, providing time to log into their account and cancel if desired.
Shipping, Returns, and Errors
Once an order has been processed, it cannot be stopped.
Cahoots Coffee Co. refunds or replaces orders only in cases of company error, as outlined in the Refund and Returns Policy. Errors must be reported within five days of delivery.
Shipping fees are non-refundable unless an error occurred on our end.
For additional details, please review our Refund and Returns Policy and our Shipping Policy.
Changes to Our Subscription Policy
From time to time, we may update this Subscription Policy, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Subscription Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
Contact Us
For questions regarding subscriptions, please email us at orders@cahootscoffeeco.com or phone us at 802-227-2715.
