Shipping Policy
LAST UPDATED: 24 NOVEMBER 2025
Overview
Here at Cahoots Coffee Company, we roast and ship your coffee fresh to ensure it arrives at peak flavor. Below are the details on how we process and deliver your orders.
Roasting and Shipping Schedule
We roast and then ship your coffee only once an order is placed. This is to ensure maximum freshness.
Direct Orders
For direct orders, we generally roast our coffee on Friday or Saturday. Orders received by Wednesday at 6PM EST will be roasted and shipped within three days.
Subscriptions
For subscriptions, orders are shipped or delivered on a recurring schedule that is based on your selected renewal date (the 1st or 15th of every month) and, to ensure freshness, we generally roast two days before we ship or deliver.
Address changes for subscriptions must be made from the subscriber Account Area at least 48 hours before the next scheduled order is shipped. Subscribers may also contact us directly at orders@cahootscoffeeco.com to submit their change request.
Standard Shipping
Your coffee is shipped through the USPS.
Shipping Destinations
At the moment we only ship in the USA using USPS. We do not ship internationally at this time.
Delivery Times
Direct orders are typically shipped within 2-7 business days depending on when the order is placed relative to our roasting schedule.
Once shipped, you will receive and email with your order number and tracking information. Tracking updates may take up to 1 business day to show up in the system.
Please note:
- Delivery times may vary based on destination, weather conditions, and carrier delays
- We are not responsible for delayed shipments due to carrier issues, weather, labor strikes, or other unforeseen circumstances.
Subscriptions
Additional Shipping Policies
Incorrect Shipping Information
Cahoots customers are responsible for providing accurate shipping details at the checkout.
Cahoots subscribers are responsible for keeping their shipping details up to date in their Account Area on the website.
Cahoots Coffee Co. is not responsible for delays or undelivered packages due to incorrect addresses.
If a direct order package is returned due to an incorrect address, customers must pay for the reshipping fees.
If a subscriber’s package is returned due to an incorrect address, the subscriber must pay for the reshipping fees.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Cahoots Coffee Co. is not responsible for loss or theft. If your package is lost in transit or stolen after delivery, contact the carrier directly to file a claim.
Shipping During Holidays and Peak Seasons
While we do everything we can to ensure our coffee goes out promptly, orders placed during peak seasons or holidays (e.g., Black Friday, Christmas) may experience longer processing and delivery times. We recommend placing orders early to ensure timely delivery.
Climate Impact on Coffee Freshness
While we take precautions to ensure freshness, Cahoots Coffee Co. is not responsible for any quality changes due to extreme weather conditions during transit.
Shipping Fees
We offer flat rate shipping on all our orders.
Free shipping is available to subscribers with orders of 3 pounds or more.
Sales tax is not applied to the shipping fees.
General Notes
Delivery dates are estimates, not guarantees.
We are not responsible for delays caused by carriers or circumstances beyond our control.
Changes to Our Shipping Policy
From time to time, we may update this Shipping Policy, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Shipping Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
Contact Us
For any questions regarding returns and refunds, please contact us at: orders@cahootscoffeeco.com.
