Refund & Returns Policy - Cahoots Coffee Co

Refund and Returns Policy

LAST UPDATED: 24 NOVEMBER 2025

Refunds and Returns – Eligibility

Damaged or Wrong Items. Coffee orders that are damaged are eligible for a refund or replacement, as are orders containing the wrong item/s.

Coffee. Our coffee is roasted to order and perishable, and so it is not eligible for returns or exchanges unless we made a mistake fulfilling your order. Therefore, please verify your order in your confirmation email before it ships.

Discounts, Coupons, Promo Codes. Orders where discounts, coupons, or promo codes have been used are not eligible for refunds unless there is a mistake in the fulfillment of the order.

Special Orders or Customized Items. These items are not eligible for refunds unless the order has been damaged or unless we made a mistake during fulfillment.

Shipping Costs. Regardless of the reason for the return, shipping cost and handling charges are never eligible for refunds.

We want you to love your Cahoots Coffee Co. experience and we will do what we can to make it great. If you have questions about your order, your order was damaged, you received the wrong item, please contact us at 802-227-2715 or at orders@cahootscoffeeco.com and we will assist you further.

Please note, any refund or replacement requests must be made within 5 days of delivery.

Refunds, Replacements and Exchanges – Other Points

Exchanges and Replacements. Exchanges or replacements are only offered for the same product if it has been damaged or if there is an error in the fulfillment of your order. Requests for exchanges must be made within 5 days of delivery. Please note, depending on where you live, the time it may take for your exchanged product to reach you may vary.

Gift Returns. Exchanges or replacements are only offered for the same product if it arrives damaged, defective, or incorrect. Requests for exchanges must be made within 5 days of delivery.

Non-refundable Items. Limited-edition or seasonal items and free promotional items included with a purchase.

Reporting Issues. Any issues with damaged or incorrect items must be communicated to us within 5 days of delivery to qualify for a replacement or refund.

Proof of Purchase. A valid proof of purchase (e.g., order confirmation email or packing slip) is required for all returns and refunds.

Subscriptions. Subscription purchases are non-refundable after the order has been processed. Subscriptions can be canceled at any time for future orders before order processing has occurred.

Abuse of Policy. Cahoots Coffee Co. reserves the right to deny any return or refund that does not comply with this policy or shows signs of abuse.

Proof of Damage or Incorrect Orders

In order for a refund to be processed, we need to see proof (preferably photographic) of damage within 5 days of delivery.

Processing Refund or Replacement Requests

Refund Requests

If your order has been damaged or there is a mistake in your order and you would like to request a refund, please email us at orders@cahootscoffeeco.com or call us at 802-227-2715.

In your email, please include the order number, date of delivery, a brief description of why you are requesting a refund. In the event the order is damaged, please provide photographic proof. In the even there is a mistake in your order, please photograph the mistaken package/s.

Once we have received your email, we will confirm with you whether we can process your refund. If your request has been approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Refunds are usually processed within one business day of this confirmation but it may take several days for the funds to show up.

Replacement or Exchange Requests

If your order has been damaged or there is a mistake in your order and you would like to request a replacement or exchange, please email us at orders@cahootscoffeeco.com or call us at 802-227-2715.

In your email, please include the order number, date of delivery, a brief description of why you are requesting a replacement. In the event the order is damaged, please provide photographic proof. In the even there is a mistake in your order, please photograph the mistaken package/s.

Once we have received your email, we will confirm with you whether we can process your replacement. In the event we process your replacement we will confirm that it has been shipped.

Changes to Our Refund and Returns Policy

From time to time, we may update this Refund and Returns Policy, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Refund and Returns Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.