FREQUENTLY ASKED QUESTIONS
GOT QUESTIONS? WE'VE GOT ANSWERS (AND COFFEE).
We’ve gathered the most common questions about our coffee, subscriptions, and ordering process—all in one place.
At Cahoots Coffee, we believe in transparency, whether it’s where our beans come from or how we get them to your door.
If you don’t find what you’re looking for, just reach out—we’re happy to help!
COFFEE SPECIFICS
WHAT IS CUSTOM COFFEE ROASTING?
Custom coffee roasting allows you to create a coffee experience tailored to your preferences. Whether you’re looking for a specific roast level, unique blends, or private-label options, we work with you to craft a coffee that meets your needs.
WHAT SIZE BAGS DO YOU OFFER?
Unlike many brands that shrink their “pounds” to 12-14 oz, we keep it real with full 16 oz (1-pound) bags—because you deserve those extra cups. A pound is a pound!
WHAT IS AIR ROASTED COFFEE?
Air roasted coffee uses hot air to evenly roast coffee beans, creating a cleaner, brighter flavor with no burnt or smoky aftertaste. It also produces a more consistent roast, making each cup as fresh and flavorful as possible.
DO YOU OFFER ORGANIC OR FAIR TRADE COFFEE?
Yes! All of our coffees are Certified Organic and Fair Trade, ensuring ethical sourcing and sustainability from farm to cup.
WHAT'S THE DIFFERENCE BETWEEN SINGLE-ORIGIN AND BLENDS?
Single-origin coffee comes from one region, farm, or cooperative, showcasing the distinct flavors of that area. Blends combine beans from multiple sources to create a balanced, complex flavor profile.
WHAT'S THE BEST WAY TO STORE MY COFFEE?
For the freshest taste, store your coffee in an airtight container in a cool, dark place. Avoid the fridge or freezer, as moisture can affect the beans.
CAN I ORDER COFFEE IN BULK?
Absolutely! We offer bulk coffee for weddings, gatherings, and special occasions — plus custom-labeled gifts that make any event a little more “Cahoots.” Want to chat about quantities or options? Reach out directly at (802) 227-2715 or learn more on our Special Orders page.
HOW DO I KNOW WHICH ROAST TO CHOOSE?
It depends on your taste! Light roasts are bright and citrusy, medium roasts are smooth and balanced, and dark roasts are bold and rich. Not sure? Try a variety or ask us for recommendations!
IS YOUR COFFEE FRESHLY ROASTED BEFORE SHIPPING?
Yes! We roast to order and ship on schedule—we aim to ship three days after we receive your order, ensuring you get the freshest coffee possible.
DO YOU OFFER DECAF OPTIONS?
Yes! Our Peruvian Decaf – Medium Roast is a single-origin coffee that’s Swiss Water Processed, ensuring a chemical-free decaffeination method while preserving full flavor. With notes of spice, floral, and sweetness, it’s perfect for espresso, drip brewing, or anyone who loves a smooth, caffeine-free cup.
SUBSCRIPTIONS
HOW DOES THE SUBSCRIPTION SERVICE WORK?
Our subscription makes it easy to get fresh, full-pound bags of coffee delivered on schedule. Pick your roast, choose your delivery date (we ship on the 1st and 15th of every month), and enjoy 20% savings on every order.
HOW DO I PAUSE OR CANCEL MY SUBSCRIPTION?
You can pause, modify, or cancel your subscription anytime through your account dashboard. No commitments, no hassle.
DO YOU OFFER ANY DISCOUNTS FOR SUBSCRIBERS?
Yes! Subscribers save 20%—just $16.50 per pound compared to our regular price of $20.65. Plus, when you subscribe to 3 or more bags per month, you’ll get free shipping!
CAN I CUSTOMIZE MY SUBSCRIPTION DELIVERY DATE?
Yes! We ship on the 1st and 15th of every month. To match your coffee needs, choose the date that works best for you.
CAN I CHANGE MY COFFEE TYPE MID-SUBSCRIPTION?
Absolutely! You can switch up your blends anytime through your account dashboard.
WHAT HAPPENS IF I FORGET TO UPDATE MY PREFERENCES BEFORE MY NEXT SHIPMENT?
No worries! If no changes are made, you’ll receive your previous selection so your coffee keeps coming. You can update your preferences anytime before the next billing cycle.
SHIPPING
HOW DO I KNOW WHEN MY COFFEE WILL ARRIVE?
We ship subscription orders on the 1st and 15th of every month. For all other orders, we aim to ship within three days from the time you order.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
If something’s not right, let us know! Email us at orders@cahootscoffeeco.com and we’ll make it right, fast.
SUSTAINABILITY & SOURCING
DO YOU OFFER ORGANIC OR FAIR TRADE COFFEE?
Yes! All of our coffees are Certified Organic and Fair Trade, ensuring ethical sourcing and sustainability from farm to cup.
WHAT IS CAFé FEMENINO?
Café Femenino is a program that empowers women coffee farmers by ensuring they receive fair pay, land ownership, and leadership opportunities. Every Café Femenino-certified bag supports women-led cooperatives and helps create stronger, more sustainable communities in coffee growing regions.
WHERE DO YOUR BEANS COME FROM?
Our coffee is ethically sourced from women-led cooperatives in places like Peru, Rwanda, Guatemala, and beyond. We partner with Café Femenino to ensure fair wages and sustainable farming practices.
DO YOU USE ENVIRONMENTALLY-FRIENDLY PACKAGING?
Yes! Our coffee comes in compostable bags with recyclable tin ties, reducing waste while keeping your beans fresh.
HOW DOES CAHOOTS COFFEE COMPANY SUPPORT SUSTAINABLE FARMING PRACTICES?
Sustainability is at the heart of what we do. We source from women-led cooperatives committed to eco-friendly farming, use compostable packaging, and roast using air roasting, which produces less waste and delivers a cleaner cup.
OTHER
HOW DO I CONTACT CUSTOMER SERVICE?
Have a question? Need help? Call or text us at 802-227-2715 or email us at orders@cahootscoffeeco.com, and we’ll get back to you.
DO YOU HAVE A LOYALTY OR REWARDS PROGRAM?
Not yet, but stay tuned! We’re brewing up a loyalty program to reward you for drinking well and doing good.
DO YOU OFFER PROMOTIONS OR SEASONAL BLENDS?
Not yet, but stay tuned! We’re brewing up a loyalty program to reward you for drinking well and doing good.
